Report an Incident
Hacienda employees and residents have direct access to Hacienda Security personnel via e-mail and the Hacienda Security Message Center. You may also file a security incident report by selecting the button below.
Hacienda Security is conveniently reached by e-mail. To e-mail Hacienda Security, simply send your message to firstname.lastname@example.org. This address will forward messages to the Lead Security Officer as well as other security representatives in charge of the program at the park. Hacienda Security can also be reached 24 hours a day through our security message center. The message center receives your security request and automatically pages a Security Officer to respond to your call. Those wishing to contact a Hacienda Security Officer at any time during the day or night may do so by following these instructions:
- dial the message center number: (925) 734-6520
- your call will be answered by an introductory message
- leave a message when prompted
- an attendant may be reached by dialing "0" during regular business hours
Let Hacienda Security assist you with your security needs. Although Hacienda Security is not directly responsible for the security of individual sites or businesses, they do perform cursory surveillance of these areas as a part of their daily schedule and answer requests for help from employees, residents, tenants, property managers and visitors. Hacienda Security is available to respond to a variety of security concerns ranging from nuisance issues to property management. In all instances, Security Officers can respond on behalf of a requesting party to investigate a reported problem. Security Officers will then report their findings to the requestor or take appropriate follow-up action. Common security concerns that may be reported include:
- unwanted solicitors
- improperly parked vehicles
- suspicious persons
- unauthorized use of property
- damaged property
- unsecured areas
- building or vehicle access difficulties
All projects in the park are eligible to participate in Hacienda’s Supplemental Security program. Under this program, Hacienda Security provides additional after hours site surveillance free of charge. Security officers perform two pass-by site surveillance patrols and one perimeter door check each night after normal business hours. Businesses should refer to their location's property manager to determine if their project is currently enrolled in this program or complete the supplemental security request form below to receive more information.
A number of materials have been collected on various security and safety needs. These materials are available to any park tenant, employee or owner. Materials may be ordered or viewed online through the Resources section or via the Hacienda 24-hour Security Hotline at (925) 734-6552, or by contacting the park office. A variety of security and safety program materials with information on everything from office security surveys to earthquake preparedness materials can be ordered by calling our security bulletin board at (925) 734-6552. You can also download a .pdf version of our Emergency Procedures Manual by visiting Security Materials in your account library. If there are any questions about reaching a Security Officer, or about any of the programs offered through Hacienda Security, do not hesitate to contact the park office.