Published November 20, 2001
Volume 9, Number 11

A Guide to City of Pleasanton Services

Doing business in Pleasanton is easier than ever now that the main city offices at 200 Old Bernal Avenue have been extensively remodeled and updated. One of the results of the renovation is to help streamline business with the public. This month's Network looks at the many City services available to businesses doing business in Pleasanton. 
Civic Center
The City of Pleasanton is headquartered in a number of facilities at the Civic Center Complex. Above is the newly-renovated
structure at 200 Old Bernal Avenue which houses the Council Chambers and other offices. Below, the
123 Main Street building is directly adjacent to 200 Old Bernal. 

Pleasanton Civic Center

By Denise Howe
Special to Network

City Manager's Office
123 Main Street, City Manager, Deborah Acosta McKeehan, (925) 931-5002, fax: (925) 931-5482. The City Manager serves as the professional administrator of the City, is responsible for all day-to-day operations, and is the chief advisor to the mayor and city council. The City Manager also appoints a staff of Department Heads to manage the City organization. 

City Attorney
123 Main Street, Michael Roush, (925) 931-5015, fax: (925) 931-5482. Advises the City Council and city staff on all legal matters pertaining to city business, frames all ordinances, resolutions and other city documents, and performs all legal services required by the city council. 
Civic Center 3
The facility at 157 Main Street is the newest addition to the Civic Center and will house the Economic Development Program
and Public Works & Utilities Department starting in January. 

Economic Development Program
123 Main Street, Economic Development Manager, Gail Gilpin, (925) 931-5040, fax: (925) 931-5476. After January 1, 2002, the program offices will move to 157 Main Street. The Economic Development Program, a division of the City Manager's office strives to provide a positive business climate and a stable economic base for the provision of goods, services, and facilities desired by the community. The program oversees the programs for commute alternatives, business anniversary recognition, online business directory and available office space, and the design of a free job website for Pleasanton employers. 

Finance Department
123 Main Street, Administration Division and Accounting Division; 200 Old Bernal Avenue, Utility Billing Division, dog licensing, and Business License staff. Director of Finance, Susan Rossi. (925) 931-5400. The department provides City financial information to the public, the city council, the city manager, and other city departments. The department also reads water meters and processes bills and payments for all of the city's water and sewer customers. 

General Services Department
123 Main Street, Deputy City Manager, Steve Bocian, (925) 931-5002. The department oversees the city clerk's office, support services, information systems, and central services and coordinates with the city's affordable housing program. TheCity Clerk is Peggy Ezidro (925) 931-5027, fax: (925) 931-5488. 

Human Resources Department
123 Main Street, Deputy City Manager, Nelson Fialho, (925) 931-5002, fax: (925) 931-5482. The department manages all city human resources-related matters including employee recruitment, labor relations and compensation administration. 

Livermore-Pleasanton Fire Department
4550 East Avenue Livermore 94550, Fire Chief, Stewart Gary (925) 454-2361, fax: (925) 454-2367. The department's mission is the protection of life and property through prevention and control of fires and hazardous materials. The department's services include fire suppression, emergency medical response, rescue, hazardous materials incidents, public assistance and inspection for businesses and apartments. 

Parks & Community Services
200 Old Bernal Avenue, Director, James Wolfe, (925) 931-5340, fax: (925) 931-5477. Hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. The department's responsibilities include park maintenance and facilities, sports programs for all ages, environmental education, cultural and civic arts, recreation for developmentally disabled, special interest classes, and seniors programs. 

Planning & Community Development
200 Old Bernal Avenue, Director, Brian Swift, (925) 931-5600, Fax: (925) 931-5483, hours are Monday through Friday, 7:30 a.m. - 5:30 p.m. Principal Planners are Jerry Iserson (925) 931-5605 and Wayne Rasmussen; (925) 931-5606. The department is responsible for providing, among other services, the administration of land-use regulations and enforcement of the City code. 

Long-Range Planning - The General Plan is the official document used by the City and contains eleven elements pertaining to land use, circulation, housing, public safety, public facilities, conservation and open space, noise, air quality, community character, economic and fiscal issues, and sub-regional planning. For a copy of the General Plan, contact the department at (925) 931-5600. 

Current Planning - This division is responsible for processing new development applications, including reviewing preliminary plans, holding hearings for the public review and comment on the proposals, and overseeing the implementation of the development to ensure that it is constructed in accordance with all City requirements. 

Planning Commission - The commission advises the council on land-use matters including zoning issues, use permits, variances and site and architectural plans. Members review and make recommendations regarding development plans submitted by the Planning Department, and are also responsible for the annual General Plan and specific plan reviews. The Planning Commission meets at 7:00 p.m. the second and fourth Wednesday of each month. 

Code Enforcement - For answers to questions about property maintenance and City codes or to initiate action to enforce the ordinance and codes, call 931-5620. 

Pleasanton Public LibraryPleasanton Public Library
400 Old Bernal Avenue, Library Services Director, Billie Dancy, (925) 931-3400. Hours are Monday, Tuesday, Wednesday and Thursday, 10:00 a.m. to 9:00 p.m.; Friday and Saturday, 10:00 a.m. to 5:00 p.m.; Sunday, 1:00 p.m. to 5:00 p.m. Reference librarians are ready to help you with any business or general question in person, by phone or online at www.ci.pleasanton.ca.us/library.html. The library houses a large selection of business and business law books. 

Police Department
4833 Bernal Avenue, Chief Tim Neal (925) 931-5100, fax: (925) 931-5480. The Operations Division is primarily comprised of uniformed personnel for 24/7 patrol. The Special Operations Unit handles traffic and parking enforcement, animal services, special events, and the Reserve Officer program. The Investigation and Services Division provides follow-up investigations and support services. The Records and Communications Bureau serves the community 24 hours a day. Dispatchers answer and evaluate 911 calls and are responsible for initiating police, fire, and paramedic responses. 

Public Works & Utilities Department
200 Old Bernal Avenue, Public Works and Engineering Director, Randall Lum, (925) 931-5650, fax: (925) 931-5479. After January 1, 2002, public works inspection will move to 157 Main. The department plans and maintains the City's water, sewer, storm drainage, street, and transportation systems. This includes the design and construction of public facilities and review of private infrastructure, engineering, architectural and landscape architectural services, transportation planning and traffic engineering. 

Building Inspection Division, 200 Old Bernal Avenue, Chief Building Official, George Thomas, (925) 931-5300, fax: (925) 931-5478. Hours are 7:00 a.m. to 6:00 p.m., Monday through Friday. With 15 full- and part-time employees, the office provides field inspection and administrative services. Permit process services for residential dwellings include new construction,additions to existing construction projects,remodeling and/or modifications to existing structures andre-submittals. The commercial permit process bureau includes new construction projects, additions to existing projects, tenant improvements, remodeling or modifications, re-submittals and fire sprinklers installation. 

The Engineering Services Division provides support to City departments and implements the Capital Improvement Program. 

The Private Development Section is responsible for plan review, map checking, and project management of all private development (residential, commercial, and industrial) occurring within the public right of way and easements. 

The Capital Improvement Program Section is responsible for the planning, designing, budgeting, scheduling, funding, and contracting administration of projects listed in the City's Capital Improvement Program Budget. 

The Public Works Inspection Section inspects all private development (residential, commercial, and industrial) occurring within the right of ways and easements and is responsible for construction management and inspecting projects listed in the City's Capital Improvement Program Budget. This section also issues encroachment permits. 

The Traffic Engineering Section plans, designs, and operates transportation facilities and services. 

The Streets Division ensures that the City streets, sidewalks, parking lots, traffic controls signs, and pavement markings are maintained to provide safe and accessible public passage. 

Street Maintenance Program maintains and repairs existing paved streets and City parking lots. 

Street Cleaning Program contracts for weekly sweeping of the downtown business district's streets and monthly sweeping of all other streets and City parking lots. 

Traffic Maintenance Program provides for the fabrication, installation and maintenance of the City's traffic control signs. 

Concrete Maintenance Program maintains and repairs all City sidewalks, curbs, gutters and other concrete structures to provide safe walkways for pedestrians, and to maintain the proper flow lines for water run-off. 

The Landscape Architecture Division works with the public, other City departments, and design consultants to design and prepare drawings for the construction of new park projects and renovation of existing parks. 

The Sanitary Sewer Division operates and maintains the City's sewer collection and storm drainage systems. The division also is responsible for monitoring industrial discharges to ensure compliance with water quality control regulations. This division consists of three programs: pump stations, sewer agencies, and sanitary sewer. The Sewer Division has personnel on call seven days a week and 24 hours a day. All after-hours calls will be directed to the proper channels. The phone number for maintenance issues is 931-5535. Normal business hours are 7:00 a.m. to 3:30 p.m. 

The Urban Runoff Clean Water Program fulfills a County-wide effort to control pollutants reaching the San Francisco Bay from storm water discharges. 

The Water Division provides the Annual Water Quality Report that is available in the department or online. 

Go Online for More Information
You'll find plenty of City information online at www.ci.pleasanton.ca.us to help in your business. On the site is information about commercial locations available for retail, office, industrial and research and development space; a vacant land survey, a business license tax application, Planning and Community Development Department forms, and Pleasanton Joint Powers Financing Report. The City of Pleasanton offers an e-mail notification service for receiving the city council agendas and minutes.

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