Published April 19, 2005
Volume 13, Number 4

Values and Service are Key for Southland Construction

Ken Hayden, president and CEO of Southland Construction,
focuses his firm on attentive customer service.

By George Walsh
Special to NETWORK

The old adage “throwing good money after bad” can definitely hold true in the areas of construction and facilities management services. Hire a company that doesn’t do the job correctly and it could cost more to repair the damage than it would have been to have it done right in the first place. It’s important to find a company that you can trust and Ken Hayden, president and CEO of Southland Construction at 5627 Stoneridge Drive in Hacienda, believes his company may be just the ticket if you’re looking to hire a firm that not only takes pride in doing good work, but takes customer service very seriously.

“Our primary products and services are designing, building, new ‘ground up’ construction, commercial remodeling, tenant improvements, medical facilities, industrial and office maintenance, and facilities upgrades. In the retail industry, we do tenant improvements for malls,” Hayden says. “However, the work we do doesn’t tell the whole story. What sets us apart is that we listen to our customers and deliver what they want. Nearly 80 percent of our clients are repeat customers who believe enough in us to contract our services exclusively.”

Southland Construction was founded in 2000 in Pleasanton and moved into Hacienda in 2002. The company started out doing smaller projects like tenant improvements, then continued to develop that business while moving into facilities and industrial maintenance. During the next few years, the company expanded into larger projects such as designing and building facilities for the medical and health care industry while continuing to service its tenant improvement customers. Southland has constructed a wide variety of facilities, including veterinary surgical suites, physical rehabilitation centers, and urgent care units for private hospitals.

In the area of commercial tenant improvements, Southland does work for organizations like General Growth Properties, a company that owns, develops, and operates shopping malls in 44 states. Southland has completed over 30 projects at the Eastridge Mall in San Jose and has provided its services to malls throughout Northern California. As for facilities maintenance, Southland serves a number of clients in the area, including United Parcel Service (UPS), Physical Rehabilitation Network (PRN) and Jack in the Box. For its facilities maintenance customers, Southland can provide on-call service 24 hours a day.

“Our motto is ‘How can we serve you?’” Hayden says. “We’re 100 percent service-oriented and, while we may not be the least expensive option for construction and maintenance, our service is impeccable. Our goal is to provide service with integrity, while keeping our clients’ best interests in mind.” This attention to service and quality has paid off for Southland. The company’s revenues have doubled every year since the company began and Hayden expects the same kind of growth for 2005. “We’re not out to get the quick dollar,” he says. “We’re winning customers by building trust with the highest quality workmanship at a fair price.”


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