Published November 15, 2011
Volume 19, Number 11

City of Pleasanton Services at a Glance 

The City of Pleasanton offers a host of services to the community. Browse the directory below for descriptions of the services and contact details for the various city departments. More in-depth information is also available at www.ci.pleasanton.ca.us/government/departments.  E-mail addresses for contacts within the various offices can be found in the City Directory posted on its website.

City Manager’s Office
As chief administrative officer, the City Manager is responsible for providing overall leadership and administrative direction to the organization in the fulfillment of City Council policies and priorities. Specific functions include preparing an annual operating budget, overseeing personnel related practices and activities, and directing city services and programs. Contact the City Manager’s office at (925) 931-5002.

City Attorney
Appointed by the City Council, the City Attorney serves as chief legal counsel and the department head for the City Attorney’s Office, a full-service legal department that advises council members and city staff on contractual, regulatory, and litigation matters. These issues typically relate to open meeting and public records laws; conflicts of interests; land use and environmental laws; municipal elections; employment and labor relations; municipal utilities; procurement and other internal services; and resolutions, ordinances, and other legal documents. Contact the City Attorney’s office at (925) 931-5015.

Community Development Department
Absorbing many functions of the former Planning and Public Works Departments, this department now houses the Planning Services, Building Inspection, Code Enforcement, Engineering Services and Construction Services, and Traffic Engineering divisions.

Planning Services is responsible for providing a range of planning services related to current and  advanced planning and code enforcement. The City Planning Commission advises the Council on land use matters including zoning issues, use permits, variances, and site and architectural plans. The Commission reviews and makes recommendations regarding development plans submitted by the Planning Division, and is also responsible for General Plan and Specific Plan reviews.

The division’s website, www.ci.pleasanton.ca.us/business/planning/index.html, has extensive information about all facets of the planning and building process, including applications for Development Review, the Zoning Parcel Map, Municipal Code Regulations, Site Development Standards by Zoning District, and Ordinances Related to Planned Unit Development Zoning. 

A collection of Green Building-related documents, checklists, and guidelines, including the Energy Element of the General Plan and information on the Solar City's Program, is also available online.  Coming soon will be details on the Wind Turbine Code.

For general planning information as well as special events regulations, contact the division at (925) 931-5600. For Business License information, call (925) 931-5440. For Tree Removal information, contact the City Landscape Architect at (925) 931-5672.

Building and Inspection Services helps safeguard Pleasanton citizens against faulty or inappropriate building, plumbing, mechanical, and electrical construction practices. The division provides guidance in compliance with state and local construction laws as they relate to seismic, wind, and fire life safety in both plan review and field inspection. With the objective of maintaining the highest level of public safety and customer service in the administration of building construction code enforcement, the division reviews and inspects all private development structures and site work within the property boundary. Information about electrical, mechanical, and plumbing changes in the 2010 California Code, along with the Monthly Building Permit Activity report, are available at www.ci.pleasanton.ca.us/business/building/index.html. The general number for the division is (925) 931-5300.

The Code Enforcement Division applies the Pleasanton Municipal Code to property maintenance, property nuisances, and other problems in residential and commercial zoning districts. The division works closely with other city departments in order to resolve health, safety, and public nuisance issues that adversely affect Pleasanton’s quality of life. The unit focuses on public education as the best way to gain voluntary compliance with the Municipal Code and steers abatement measures through coordinated and cooperative measures. Call the division at (925) 931-5620.

The Engineering Services and Construction Services Division designs and constructs public facilities and reviews public improvements constructed by private property development. The division includes the Capital Improvement Section, Development Services Section, and Construction Inspection Services. The general phone number is (925) 931-5650.

Traffic Engineering is responsible for planning and operating the roadways, sidewalks, and bikeways in Pleasanton to provide for the safe and efficient movement of people, goods and services. The most common requests posed to division staff involve safety, speed, traffic signals, signs and markings, and school and neighborhood traffic conditions. The general number is (925) 931-5677.

Community Services Department
The Community Services Department presents a wealth of indoor and outdoor activities, classes, entertainment, services, and facilities to residents of all ages, including programs at the Firehouse Arts Center and the Alviso Adobe. Specific offerings include: aquatics, golf, facility rentals, preschool, parks, trails and open space, paratransit, recreational activities for the developmentally disabled, sports, and senior and youth services.  Classes, camps, and activities are listed in the quarterly Activities Guide. Online registration for after-school recreation programs, aquatics, exercise and sports classes, teen activities, and much more is available from the city’s web site. Contact the department at (925) 931-5340.

Economic Development Department
The mission of Pleasanton's Economic Development program is to provide a positive business climate and a stable economic base for the provision of goods, services, and facilities desired by the community. Recognizing that Pleasanton is a product in the economic development market, the department works to remain competitive by building upon the city’s strengths while realistically addressing challenges that the city can directly control or influence.

The city’s Economic Development Strategic Plan, last revised in February 2007, is one vehicle for advancing these accomplishments. The document also serves as a guide for the Economic Vitality Committee, a group of local business people from different market segments who are appointed by the City Council to serve the city as advisors on trends and issues in the Pleasanton marketplace. Current initiatives include the development of a business assistance brochure, an upcoming business needs survey, and compilation of an economic indicators report.

Another department initiative is the Local Emergency Action Plan (LEAP), a partnership between the city and local businesses and nonprofits to ensure continuity of business and service operations after a local emergency or disaster. For more information, email Genevieve Pastor-Cohen, Emergency Preparedness Manager, at gpastor-cohen@lpfire.org.

Economic Development also leads the city’s participation in Commendable Commutes, a partnership with local employers to help reduce peak hour traffic and air pollution by promoting transportation alternatives. Services include a citywide Guaranteed Ride Home Program, on-site transportation information visits, and Try Transit Program. All Hacienda businesses with 75 or more employees are eligible to participate in this program. Contact Lisa Adamos, Economic Development Specialist, at (925) 931-5039 or ladamos@ci.pleasanton.ca.us.

The department participates in a number of regional economic development efforts, including Innovation Tri-Valley and the innovation hub i-GATE, collaboration on business-related events such as entrepreneurship forums. It also oversees an online business directory, a free job website for Pleasanton employers (TriValleyJobs.com), information on starting a business, and an online directory of available commercial space. Contact the department at (925) 931-5038.

Finance Department
The Finance Department is responsible for the safekeeping, management, and accounting of the city's financial assets. The department provides city financial information to the public, the City Council, the City Manager, and other city departments. It also audits revenue sources, processes cash receipts, payroll and accounts payable, administers assessment districts and other debt, invests city funds, monitors the budget, and coordinates financial audits.

The Finance Department is organized into three divisions—Administration, Treasury, and Accounting--which can be reached through the main department number, (925) 931-5400. Copies of the city’s Annual Financial Reports, Operating Budget, and Capital Improvement Program documents can be accessed through the department’s website, www.ci.pleasanton.ca.us/services/finance.

Livermore-Pleasanton Fire Department
As an emergency response and community service organization, the goal of the Livermore-Pleasanton Fire Department is to limit the risk of fire; to limit injury and property damage associated with fire, explosions, hazardous materials incidents, storms or other natural and technological emergencies; to prepare city forces for disaster response; and to better prepare the community for self help in the event of a major disaster.

The Fire Department also conducts a number of fire prevention activities for businesses, including new construction and tenant improvement plan check and inspection and annual fire inspections. A commitment to emergency preparedness is another key focus of the department, which provides a wide range of services for the public.  Information about how to prepare for various emergencies can be found on the city’s website at www.ci.pleasanton.ca.us/services/fire/emergency-preparedness.html.  In an emergency, always dial 911. To contact the Livermore-Pleasanton Fire Department with questions when emergencies aren’t present, call (925) 454-2361.

Library Services Department
The mission of the Pleasanton Public Library, 400 Old Bernal Avenue, is to inspire, inform, and enrich the community. A wealth of services and programs carry out that goal. The library’s home page, www.ci.pleasanton.ca.us/services/library, links to an online catalog search, allows users to renew or place materials on hold, and supports online book clubs, among other connections. A “Library Elf” helps patrons manage their loans and holds. The Good Reads free e-newsletter service delivers e-mail notifications and descriptions of new titles in user-selected categories, from best sellers to new DVDs to business publications. 

The library also hosts a wide range of free events for adults and children, from the Classic Film Series and concerts for adults and to storytime and arts activities for children. Ongoing programs include free drop-in computer tutoring, resume and employment search help, Lawyer in the Library. Check the online calendar for special presentations and exhibits. The building’s two meeting rooms, with a capacity of 139 and 8, respectively, are available to the public with advance reservations.

Library cards, free to anyone who resides in, is employed in, or attends school in California, are issued in person at the Reception Desk. Temporary visitors to the state can request a short-term card. For more information, contact the library at (925) 931-3400.

Operations Services Department
Located at 3333 Busch Road, the Operations Services Department (OSD) is responsible for maintaining the city's infrastructure.  Its 11 divisions oversee a variety of areas related to the delivery and maintenance of utilities and public assets, from streets and storm drains to a dependable water supply and green building and fleet maintenance.

The divisions are: Administration, Energy & Sustainability, Facility & Fleet maintenance, Park Maintenance, Sewer, Signs & Street Lights, Storm Drains, Streets, Utility (Water & Sewer) Billing, Water, and Water Conservation.  The department also manages the City's Climate Action Plan and the sustainability and recycling programs.  The general contact number is (925) 931-5500.

Police Department
The mission of the Pleasanton Police Department is to work in collaboration with the community to protect life and property, accomplished through the creative use of resources, community education, and interactive involvement. The department’s underlying philosophy is Community Oriented Policing and Problem Solving (COPPS), which aims to create an enhanced problem-solving partnership between the police and the public.

Responsible for providing around-the-clock protection and service for the entire city, the Operations Division is the department’s largest, staffed with approximately 62 Police Officers, five Community Service Officers, one Animal Services Officer, and Reserve Police Officers. Their duties include Patrol, Traffic, S.W.A.T, Special Enforcement, K-9, Animal Services and Bicycle Patrol. All patrol officers have been trained in First Responder First Aid/CPR and in the use of the Automated External Defibrillators (A.E.D.'s), carried in all patrol vehicles.

The department’s website, www.ci.pleasanton.ca.us/services/police,  has a wealth of information on the other divisions and programs, including crime prevention for businesses, online reporting of minor offenses, youth services, victims rights’ and resources, and the citizens academy. For information or non-emergency calls contact the department at (925) 931-5100. The Police Emergency Number is (925) 931-5122.


Also in this issue ...