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Published March 20, 2007

Volume 15, Number 3

New Hacienda Offices Provide Central Location for Xerox
Local Personnel Serves Company's Customers Throughout the Pacific Region

Xerox’s Hacienda offices contain a “demo room” for their wide format printers, plotters, and scanners.

By Barbara Lewis
NETWORK Editor

For nearly two years, Xerox searched for the ideal location for its Xerox Services, Pacific Region, headquarters. At 4301 Hacienda Drive, the company found just that and moved in last August.

“The Hacienda location is perfect because a majority of the field office’s 20 permanent employees live in the area as do many of the more than 100 virtual employees who utilize the office,” says Senior Operations Manager Bill Byrd. “Just as importantly, the new Tri-Valley location affords us very convenient access to the San Francisco Bay Area-Central Valley where we have market representation throughout the entire area. Ample parking is a benefit to employees and close proximity to BART allows us to connect with our San Francisco office with ease.”

Xerox’s Hacienda field office serves customers throughout California, Western Nevada, Oregon, Washington and Alaska. Pacific Region Vice President Julie Hogan and her team, as well as sales managers based in this location, provide technical and professional services along with sales support. The Managed Services operation provides labor and expertise to customers who operate Xerox equipment, manage mailrooms and also provides facility support, print setters, office solutions and more. Professional Services supplies analysts and training services for Xerox customers.

Xerox personnel from throughout the company use the Hacienda location when they are working with customers from this area. They also conduct training here, as this office is a regional training center for the Northern California area. “We have two technical trainers and a long list of equipment for both internal technical training and external customer training,” continues Byrd. “This location also houses a ‘demo room’ for our wide-format engineering products where customers can see demonstrations and learn about the features and service we offer.”

Xerox products range from its newest 100-page-per-minute, duplex, full-color iGen3™ product to small office Phaser™ machines that use a new dry ink wax technology. “The real focus of our industry today is the movement toward color,” adds Byrd. “I like to compare it to TV. There was a time when a lot of people had black and white sets and just a few had color, which was very expensive. Now, everybody has a color TV and you hardly ever see a black and white set. We’re starting to see our business make that same kind of transition.

“More and more of our customers see the benefit and value of color and its unique ability to get attention. They recognize that the use of colors, both full color and highlight color improve their end documents. Their own clients, in turn, see significantly increased response rates to color products and documents.

Another trend is the movement toward services. As often as it provides the equipment component, the company supplies both the labor to operate its equipment and personnel to manage customers’ operations like mailrooms and production centers.

“Two acquisitions the corporation made this past year have enhanced our services strength. One is Amici, LLC, a premier outsourcing services company focusing on the legal market. The other, XMPie, specializes in software that uses Xerox equipment to provide one-to-one marketing technology, enabling our customers to pursue target markets,” Byrd concludes.

Those who wish detailed information about Xerox products, professionals and services may find it at www.xerox.com.

Tri-Valley Real Estate Market Brings Stewart Title to Hacienda
International Company Looking to Expand in Alameda County and Beyond

Stewart Title’s Hacienda staff works with both residential real estate customers and commercial developers.

By Heidi Massie
Special to NETWORK

The flattening of the real estate market has not stopped Stewart Title of California from growing. In fact, this division of parent company Stewart Information Services Corporation believes this is the perfect time to expand into new markets. That is why, in January, Stewart Title opened a new office in Hacienda at 4780 Chabot Drive.

“Strategically, Pleasanton is a good place to be, with Hacienda located at the crossroads of many cities,” says East Bay District Manager Geoffrey Disch. “This area has a good real estate market and we already have a number of customers in the area.”

The majority of customers are residential real estate, but Stewart Title serves commercial customers as well. “We also work with office and subdivision builders and developers,” adds Disch.

Stewart Title is relatively new in the bay area, but the company has over 100 years of experience in the title insurance industry. Founded in 1893 by attorney Maco Stewart in Galveston, Texas, the company was the first to offer title insurance in the state in the form of an indemnity against loss due to title claims. Two major historical events helped shape the young company: the Galveston hurricane of 1900 and the discovery of oil in Beaumont in 1901. Both accelerated the need for accurate land documentation in Texas. In 1970, the holding company Stewart Information Services Corporation was formed.

Now headquartered in Houston, Stewart has become the fourth largest title insurance company in the nation, providing insurance and related information services through more than 9,500 issuing locations in the United States and 40 foreign countries including Latin America, Europe, Canada and Australia, as well as emerging markets where legally valid land entitlement systems are just beginning economic development. Services include title reports, flood determinations, document preparation, property reports and background checks. Stewart also supplies post-closing services to lenders, automated county clerk land records, property ownership mapping, GIS for governmental entities and expertise in tax-deferred exchanges.

Although the California real estate boom has quieted some, Disch says this is the ideal time to prepare for the market’s rebound. “This is a good time to make investments in new offices. It takes time to get staff in place and get ready for the next surge of business. It’s the perfect time to retool.”

It took a year to get the Contra Costa County office up and running, according to Disch. But now with the main office in Walnut Creek and a second location in Danville, the Hacienda office allows Stewart Title to increase their Contra Costa County presence, and will help them to expand into Alameda County. “Within the next three months, we will have offices in Oakland, Fremont, Newark, Hayward and Union City. Next, we’ll be looking to Solano County. We are definitely in an expansion mode.”

For more information about Stewart Title of California, visit their website at www.stewartcontracosta.com, or the Stewart Information Services Corporation website at www.stewart.com.

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