| Published July 20, 2010 |
Volume
18, Number 7
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Patelco Credit Union Membership Offers Many Services, Great Rates

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Left to right, Vicki Centeno, Ellen Chase, Karen Garza, Manager, John Malinay, and Toiya Chang at Patelco Credit Union.
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By Nicole Zaro Stahl
NETWORK Editor
To call credit unions a growth industry is probably an
understatement. Just a few weeks ago, an online news columnist cited a
study from the Credit Union National Association (CUNA) reporting that
credit union membership is at its highest point ever. Last year, more
than 1.2 million Americans shifted at least some of their money to a
credit union. “Credit unions now have nearly 10 percent of the
household savings in this country,” the study noted, adding that almost
one in four Americans now belongs to a credit union.
“It is a
good time to be in the credit union business,” echoes Karen Garza, the
branch manager at Patelco Credit Union at 4515 Rosewood Drive.
What
is behind this sudden rise in market share? The columnist attributes
the migration to mass consumer discontent over the headline-capturing
missteps of prominent financial institutions over the past few years.
Still,
the upsurge would not be happening without some distinct advantages on
the business side. Credit unions, explains Garza, exist to serve their
members, not shareholders. That allows them to have lower operating
costs, which in turn enables them to offer financial services like
checking and savings accounts, credit cards, auto loans, and mortgages
at attractive rates. “We are a not-for-profit financial institution,
owned and controlled by our members. We operate for the purpose of
promoting thrift and providing credit at reasonable rates,” Garza says,
noting that the range of services has expanded to include financial
advice and investment and insurance products.
Founded in
1936, Patelco originated to serve the financial interests of the
employees of the Pacific Telephone & Telegraph Co. Regulatory
changes over time have opened membership to anyone who “lives, works,
or worships in a city where a Patelco branch is located,” Garza
relates. “Today, we are among the largest credit unions in the
country, with over $3.7 billion in assets and over 290,000 members”—and
41 Bay Area branches, from Sacramento to Santa Cruz. Thanks to
intra-industry cooperation, Patelco members have fee-free access to
their funds from more than 28,000 ATMs throughout the U.S.
The
Hacienda branch dates back to the early years of AT&T’s presence.
The move to current quarters, with an associated upgrade in security,
took place almost five years ago.
Patelco is very active in
mortgage lending these days, due not only to “great” rates but also to
very attractive closing costs that can literally save buyers thousands
of dollars out-of-pocket. “We don’t sell our mortgages, which gives us
greater control, an advantage for consumers,” Garza points out. Credit
card interest rates and fees are also lower, she notes.
Another
facet of member ownership is evident in the organization’s community
ties. In addition to participating in events for charities from Toys
for Tots to the Alameda County Food Bank, Patelco has launched
educational initiatives in the form of financial literacy workshops for
both youngsters and adults. The next outreach effort, a popular and
informative seminar led by a representative from the Public Affairs
Division of Social Security, will be held on Tuesday evening, July 27.
To RSVP, stop by the Pleasanton branch or call (800) 358-8228. The
credit union’s web site is www.patelco.org.
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