Hacienda is patrolled by Security Officers 24 hours a day, every day of the year. Hacienda Security provides continuous monitoring of the entire park using both patrols and watches making officers highly visible. Hacienda uses Security Officers as one of the best deterrents to crime, accidents, vandalism and malicious mischief through their visibility. 

Hacienda Security's prime objective is to protect both private property and property managed by the park. Private property includes all developed and undeveloped sites within the park. Property managed by the park is found throughout Hacienda and includes such things as street landscaping, decorative features, street lighting, traffic control systems, and park signs. These items are typically found in park common areas, or in areas created for the enjoyment of Hacienda tenants and the general public. 

Contact
Hacienda employees and residents have direct access to Hacienda Security personnel via e-mail and the Hacienda Security Message Center. You may also file a security incident report by selecting the button below.

Hacienda Security is conveniently reached by e-mail. To e-mail Hacienda Security, simply send your message to security@hacienda.org. This address will forward messages to the Lead Security Officer as well as other security representatives in charge of the program at the park. Hacienda Security can also be reached 24 hours a day through our security message center. The message center receives your security request and automatically pages a Security Officer to respond to your call. Those wishing to contact a Hacienda Security Officer at any time during the day or night may do so by following these instructions:

• dial the message center number: (925) 734-6520
• your call will be answered by an introductory message
• leave a message when prompted
• an attendant may be reached by dialing "0" during regular business hours

Security Concerns
Let Hacienda Security assist you with your security needs. Although Hacienda Security is not directly responsible for the security of individual sites or businesses, they do perform cursory surveillance of these areas as a part of their daily schedule and answer requests for help from any employee, tenant, property manager or Hacienda visitor. Hacienda Security is available to respond to a variety of security concerns ranging from nuisance issues to property management. In all instances, Security Officers can respond on behalf of a requesting party to investigate a reported problem. Security Officers will then report their findings to the requestor or take appropriate follow-up action. Common security concerns that may be reported include:

• unwanted solicitors
• skateboarders
• improperly parked vehicles
• loitering
• trespassing
• suspicious persons
• unauthorized use of property
• vandalism
• theft
• damaged property
• disturbances
• unsecured areas
• access difficulties

Supplemental Security
Hacienda Security offers a free program to all Hacienda owners for extra security services during non-business hours. A special auxiliary patrol checks the exterior doors of each enrolled site one time every night between the hours of 7:00 p.m. and 7:00 a.m. In addition to the door checks, enrollees also receive two building perimeter observations. If either of these checks reveal anything out of the ordinary, the Security Officers then follow customized instructions which are developed by each project. Under this program, special assignments may be given to the Supplemental Security patrol such as verifying that specific entries are secure at specific times or monitoring the status of alarm systems. This helps tailor the program to meet any site specific needs. For more information, contact the Association.

Materials
A number of materials have been collected on various security and safety needs. These materials are available to any park tenant, employee or owner. Materials may be ordered or viewed online through the Resources section or via the Hacienda 24-hour Security Hotline at (925) 734-6552, or by contacting the park office. A variety of security and safety program materials with information on everything from office security surveys to earthquake preparedness materials can be ordered by calling our security bulletin board at (925) 734-6552. You can also download a .pdf version of our Emergency Procedures Manual by selecting Security Materials using the button below. If you have any questions about reaching a Security Officer, or about any of the programs offered through Hacienda Security, do not hesitate to contact the park office.