Hacienda's security program has a number of elements to help make the park as secure and safe as possible. Patrols provide comprehensive circulation throughout the park 24 hours a day. Park users are also offered everything from educational programs to free security and safety inspections. Hacienda Security's prime objective is to protect both private property and property managed by the park. Private property includes all developed and undeveloped sites within the park. Property managed by the park is found throughout Hacienda and includes such things as street landscaping, decorative features, street lighting, traffic control systems, and park signs. These items are typically found in park common areas, or in areas created for the enjoyment of Hacienda tenants and the general public.
Hacienda employees and residents have direct access to Hacienda Security personnel via e-mail and the Hacienda Security Message Center. You may also file a security incident report by selecting the button at the top of the page.
Hacienda Security is conveniently reached by e-mail. To e-mail Hacienda Security, simply send your message to firstname.lastname@example.org. This address will forward messages to the Lead Security Officer as well as other security representatives in charge of the program at the park. Hacienda Security can also be reached 24 hours a day through our security message center. The message center receives your security request and automatically pages a Security Officer to respond to your call. Those wishing to contact a Hacienda Security Officer at any time during the day or night may do so by following these instructions:
- dial the message center number: (925) 734-6520
- your call will be answered by an introductory message
- leave a message when prompted
- an attendant may be reached by dialing "0" during regular business hours
A system of Security Coordinators is established throughout Hacienda with each tenant having one person in their office as a designated contact for Hacienda Security. The park uses this contact as a liaison to the park security program and directs communication to that person on matters of park security and safety. Hacienda's Security Officers periodically visit this coordinator to distribute security materials, bulletins and special information. This person is also used as a contact in emergencies or when communication is passed along from local agencies such as the police or fire departments.
Hacienda Security offers a free program to all Hacienda owners that provides extra security services during non-business hours. A special auxiliary patrol checks the exterior doors of each enrolled site one time every night between the hours of 7:00 p.m. and 7:00 a.m. In addition to the door checks, enrollees also receive two building perimeter observations. If either of these checks reveal anything out of the ordinary, the Security Officers then follow customized instructions which are developed by each project. Under this program, special assignments may also be given to the Supplemental Security patrol such as verifying that specific entries are secure at specific times or monitoring the status of alarm systems. This helps tailor the program to meet any site specific needs. To get this program started at your location, simply make the selection below.
Pleasanton Police Department
The Pleasanton Police Department, organized around a community policing program, routinely patrols Hacienda. All police incidents are logged and a summary report prepared each month for incidents occurring within the development. You can access and print these that reports with the following selection.
A number of materials have been collected on various security and safety needs. These materials are available to any park tenant, employee or owner. Materials may be ordered or viewed online through the Resources section or via the Hacienda 24-hour Security Hotline at (925) 734-6552, or by contacting the park office. A variety of security and safety program materials with information on everything from office security surveys to earthquake preparedness materials can be ordered by calling our security bulletin board at (925) 734-6552. You can also download a .pdf version of our Emergency Procedures Manual by selecting Security Materials using your account library. If you have any questions about reaching a Security Officer, or about any of the programs offered through Hacienda Security, do not hesitate to contact the park office using the contact information below.