Published May 17, 2005
Volume 13, Number 5

Matrix Technologies Brings Customized Communication to Park

Matrix Technologies' Pleasanton staff enjoys the view from their
Hacienda Drive balcony terrace.

By George Walsh
Special to NETWORK

Matrix Technologies, Inc., a voice and data technology integrator providing customized communication solutions, recently expanded their West Coast presence with the addition of a 4,500 square foot office at 4309 Hacienda Drive, Suite 550 in Hacienda. Matrix is an authorized reseller and integrator for many of the leading technology manufacturers, such as Avaya, Cisco, Enterasys, Microsoft and Extreme Networks. The company’s areas of expertise include data and voice networks, IP Telephony, unified messaging, CRM, IVR, contact center technologies, security and wireless networks. With its new Pleasanton location, Matrix will be able to offer its California customers best-in-class telecommunication systems, data networks and contact center solutions that work across all telephony platforms.

For example, Matrix offers traditional business phone systems with voice mail and automated attendant features. In addition, Matrix offers leading edge IP Telephony systems that work over the same voice and data telephone lines, saving both time and technical resources for businesses of all sizes. IP Telephony enables new applications such as unified messaging to the desktop computer, allowing voice mail, e-mail and faxes to be integrated into an e-mail program such as Microsoft Outlook. Employees can check voice mail and e-mail from their computer, phone or cell phone.

Matrix president Jarrod Sipe points to an increased level of customer service as an important goal for the new office.

“A primary reason we decided to open our new Pleasanton office was to better serve our existing customers and join the thriving business community in this area. Access is important to many of our customers who choose Matrix as their single-point-of-contact for their technology needs, regardless of their existing communication platform,” Sipe says.

Of course, the company relies as well on its substantial expertise and product selection as well.

“We pride ourselves on providing customers with communication solutions and call centers that enhance their operating performance while also improving the customer experience,” says Sipe. “It is Matrix’s expertise in a multi-vendor modular environment that has allowed us to help our business customers implement customized solutions that meet their respective needs and protect their capital investments by implementing architectures that enable growth and scalability at a pace dictated by the customer.”

The office, located in the Hacienda Terrace complex, is managed by Marty Koblis, an experienced IP telephony executive. “The office is centrally located and provides easy access to almost any location in the San Francisco area,” he says. “We are pleased with our Pleasanton location, and we have enjoyed meeting many new people since our move. We can offer customers great service from a central point, saving time and money for both.”

Matrix was founded in 1999 and has additional offices in Washington, DC; San Francisco; Tampa; Herndon and Richmond, Va.; and Baltimore. Matrix offers its services to small to mid-sized companies as well as the enterprise market space and federal and state government agencies.


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