Hacienda's security program is designed to help create a secure and safe environment. Security and safety programs have been established to help employees and residents within the project, businesses and, those who have a direct investment in the park. Many of the programs established are for the expressed purpose of aiding owners and investors address specific needs. Whether through providing a security presence, exchanging information or coordinating with local law enforcement agencies, Hacienda provides a number of important supportive services.


Hacienda employees and residents have direct access to Hacienda Security personnel via e-mail and the Hacienda Security Message Center. You may also file a security incident report by selecting the button below.

Hacienda Security is conveniently reached by e-mail. To e-mail Hacienda Security, simply send your message to . This address will forward messages to the Lead Security Officer as well as other security representatives in charge of the program at the park. Hacienda Security can also be reached 24 hours a day through our security message center. The message center receives your security request and automatically pages a Security Officer to respond to your call. Those wishing to contact a Hacienda Security Officer at any time during the day or night may do so by following these instructions:

  • Dial the message center number: 925.734.6520.
  • Your call will be answered by an introductory message after which you will be connected to the on-duty patrol officer.

Supplemental Security

Hacienda Security offers a free program to all Hacienda owners that provides extra security services during non-business hours. A special auxiliary patrol checks the exterior doors of each enrolled site one time every night between the hours of 7:00 pm and 7:00 am. In addition to the door checks, enrollees also receive two building perimeter observations. If either of these checks reveal anything out of the ordinary, the Security Officers then follow customized instructions which are developed by each project. Under this program, special assignments may also be given to the Supplemental Security patrol such as verifying that specific entries are secure at specific times or monitoring the status of alarm systems. This helps tailor the program to meet any site specific needs. To get this program started at your location, simply make the selection below.

Pleasanton Police Department

The Pleasanton Police Department, organized around a community policing program, routinely patrols Hacienda. All police incidents are logged and a summary report prepared each month for incidents occurring within the development. These reports are sent out each month to property representatives and can also be viewed within the Resource Center of your Hacienda account.


A number of materials have been collected on various security and safety needs. These materials are available to any park tenant, employee or owner. Materials may be ordered or viewed online through the Resources section or via the Hacienda 24-hour Security Hotline at 925.734.6552, or by contacting the park office. A variety of security and safety program materials with information on everything from office security surveys to earthquake preparedness materials can be ordered by calling our security bulletin board at 925.734.6552. You can also download a .pdf version of our Emergency Procedures Manual by selecting Security Materials using the button below. If you have any questions about reaching a Security Officer, or about any of the programs offered through Hacienda Security, do not hesitate to contact the park office.

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