Published September 16, 2003
Volume 11, Number 9

Remedy Consolidates Operations in Hacienda
Move will Unite Pleasanton staff in a New and Improved Location on Inglewood Drive

Remedy Construction
Remedy's new facility is undergoing significant improvements to accommodate
the company's extensive IT infrastructure.

By George Walsh
Network Editor

Remedy, a company that offers applications that can enable organizations to streamline customer and internal service and support efforts, has announced that it will be opening a new office in Hacienda at 5960 Inglewood Drive in early October of 2003. The 78,000 square foot facility will bring together employees who have been working at two separate sites in Hacienda: 5890 Stoneridge Drive and 5924 Stoneridge Drive.

Remedy’s products are often put to use in what are known as “call centers,” which is the part of a company that handles telephone calls. Call centers are used by many types of businesses to provide services that include computer product technical support and handling calls for organizations that sell products and services via telephone.

“This is an opportunity for us to consolidate from two Pleasanton buildings into one building, thereby enabling us to upgrade our facilities and better support our employees and customers,” says Denise Kahwajy, senior facilities manager for Remedy. The company currently has more than 200 employees in their Pleasanton location, which house the education and consulting division of the company. Remedy products are used in over 12,000 customer sites, with a total of over 10 million end-users worldwide.

Remedy, which first moved into Hacienda in July, 1996, is a BMC Software company and employs approximately 800 employees, with 650 in North America. BMC Software is a provider of products that help companies manage their information technology (IT) efforts. BMC provides tools and technology that help companies manage their electronic business information and the systems that are used to access and organize it. Founded in 1980, BMC has offices worldwide, fiscal 2003 revenues of more than $1.3 billion, and 6,900 employees globally.

Remedy’s most recently announced product is its IT Service Management 5.5 software suite, a collection of applications that includes Remedy Help Desk, Remedy Asset Management, Remedy Change Management, and Remedy Service Level Agreements software tools for automating service-related business processes. These applications are intended to improve service quality, control assets and change, and reduce costs. All Remedy applications are built on the company’s Action Request System development tools, which help customers customize Remedy’s offerings to meet their own unique and changing requirements.

“The Hacienda facility gives us the ability to hire talent in the East Bay and Central Valley while offering the convenience of shopping, storage, and meeting locations,” Kahwajy says. “Overall, we’ve enjoyed being a part of Hacienda, and we and look forward to staying and growing here.” Remedy’s local consolidation does not affect its employees at other locations in California or the rest of the U.S., where it currently has a total of 17 offices. The company’s corporate headquarters are located in Mountain View, CA.


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