Published November 18, 2003
Volume 11, Number 11

City of Pleasanton Services At A Glance

Library Art
The Pleasanton Public Library features everything you'd expect as well as public art pieces.

The City of Pleasanton offers many services that can be of use if you need help or simply need information. Whether you’re an employer, employee, or resident, you can use the following guide to locate the correct department and to find out how to contact people within that department to take advantage of any of Pleasanton’s many public service offerings. Hours of Operation at City Hall are Monday - Friday, 7:30a.m.-5:30 p.m. and hours of operation at 123 Main Street are Monday - Friday, 8:00a.m.-5:00 p.m. The operating hours of some departments vary and are noted in the listings. However, when in doubt, it’s always best to call first.

Civic Center Sign
The Civic Center complex is clustered around the
building at 200 Old Bernal Avenue downtown.

City Manager's Office
The City Manager provides the primary oversight to assure that programs and services are effectively and efficiently provided. The City Manager also fosters public awareness of municipal programs, services and goals and coordinates the City's Economic Development Program. Contact the City Manager’s Office at (925) 931-5002.

City Attorney
The City Attorney advises the City Council and city staff on all legal matters pertaining to city business, frames all ordinances, resolutions and other city documents, and performs all legal services required by the City Council. Contact the City Attorney’s office at (925) 931-5015.

Economic Development
The mission of Pleasanton's Economic Development Program is to provide a positive business climate and a stable economic base for the provision of goods, services, and facilities desired by the community. The program oversees the programs for commute alternatives, business anniversary recognition, online business directory and available office space, and a free job website for Pleasanton employers. Contact the Economic Development Department at (925) 931-5040.

Finance Department
The Finance Department is responsible for the safekeeping, management and accounting of the City's financial assets. The department provides City financial information to the public, the City Council, the City Manager, and other City departments. The department audits revenue sources, processes cash receipts, payroll and accounts payable, administers assessment districts and other debt, invests the City's funds, monitors the City's budget, and coordinates the City's financial audits. The department also reads water meters, and processes bills and payments for all of the City's water and sewer customers. The Finance Department is headed by the Director of Finance, who can be reached by calling (925) 931-5400.

The Administration Division provides the direction and coordination of all Finance Department functions and can be reached at (925) 931-5400.

The Treasury Division monitors, controls, audits and invests the City's funds and can be reached by calling (925) 931-5400.

A Business License is required in order to conduct business within the City of Pleasanton The Business License Division can be reached directly by calling (925) 931-5440.

The Accounting Division is responsible for maintaining the general ledger accounting system, assists with the preparation and monitoring of the City's Capital Improvement Program budget, coordinates the City's financial audits, and prepares an Annual Report of Financial Transactions to the State Controller's Office. The Division be reached at (925) 931-5400.
The Utility Billing Division is responsible for reading all water meters, producing bills, processing payments, and providing customer account services and water conservation information and can be reached by calling (925) 931-5425.

Human Resources Department
The goal of the City of Pleasanton Human Resources Department is to attract and retain a highly talented and qualified City workforce. The department manages all city human resources-related matters including employee recruitment, labor relations and compensation administration. Contact the Pleasanton Human Resources Department at (925 )931-5048 or its Jobs Hotline at (925) 931-5056.

Livermore-Pleasanton Fire Department
As an emergency response and community service organization, the goal of the Livermore-Pleasanton Fire Department is to limit the risk of fire; limit injury and property damage associated with fire, explosions, hazardous materials incidents, storms or other natural and technological emergencies; to prepare City forces for disaster response; and to better prepare the community for self help in the event of a major disaster. In an emergency, always dial 911. To contact the Livermore-Pleasanton Fire Department with questions when emergencies aren’t present, call (925) 454-2302.

Parks & Community Services
The Parks & Community Services department's responsibilities include park maintenance and facilities, sports programs for all ages, environmental education, cultural and civic arts, recreation for developmentally disabled, special interest classes, and seniors programs. Contact the department at (925) 931-5340.

Planning Department
The Planning Department is responsible for providing, among other services, the administration of land-use regulations and enforcement of the City code. The General Plan is the official document used by the City decision-makers and citizens to guide the long-range development of land and the conservation of resources in Pleasanton. For a copy of the City's General Plan or site specific and policy inquiries, contact the Planning Department at (925) 931-5600.

Pleasanton Public Library
The Pleasanton Public Library is located at 400 Old Bernal Avenue at the northeast corner of the intersection of Bernal Avenue with Old Bernal Avenue/Case Avenue. The Library’s hours are Monday 10 a.m. to 9 p.m., Tuesday 10 a.m. to 9 p.m., Wednesday 10 a.m. to 9 p.m., Thursday 10 a.m. to 9 p.m., Friday 10 a.m. to 5 p.m., Saturday 10 a.m. to 5 p.m., and Sunday 1 p.m. to 5 p.m. Reference librarians are ready to help you with any business or general question in person, by phone, or online at www.ci.pleasanton.ca.us/library.html. The library also houses a large selection of business and business law books and offers a number of exhibits and presentations throughout the year. Contact the Pleasanton Public Library at (925) 931-3400.

Police Department
The Pleasanton Police Department is committed to maintaining the quality of life in Pleasanton. The Operations Division is primarily comprised of uniformed personnel for 24/7 patrol. The Special Operations Unit handles traffic and parking enforcement, animal services, special events, and the Reserve Officer program. The Investigation and Services Division provides follow-up investigations and support services. The Records and Communications Bureau serves the community 24 hours a day. Dispatchers answer and evaluate 911 calls and are responsible for initiating police, fire, and paramedic responses. For information or non-emergency calls contact the department at  (925) 931-5100. In an emergency, always dial 911.

Public Works and Engineering Department
The Public Works and Engineering Department is responsible for the design and construction of public facilities and review of private infrastructure; plan review and inspection of building construction; and the operation and maintenance of City buildings, fleet, water, sewer, storm drainage, street, and transportation systems. Contact the Public Works and Engineering Department at (925) 931-5650

Building Inspection Department
The City of Pleasanton Building Inspection Department is located in the Civic Center Building, 200 Old Bernal Ave, in the downtown complex next to the Library and Police Station. The Building Inspection Department’s phone hours are 7:00 AM to 5:30 PM Monday through Friday. The Building Inspection Department’s office is open between the hours of 7:30 AM to 5:30 PM Monday through Friday. They can be reached by telephone at (925) 931-5300.

Clean Water Program
The City of Pleasanton’s Clean Water Program is a combined effort with local governments, residents and local businesses working together to protect area creeks, wetlands, and ultimately San Francisco Bay. The program educates the public about stormwater pollution and how it can be prevented, works to eliminate illegal dumping, monitors water quality, helps to develop Best Management Practices (BMPs) to reduce the amount of runoff pollution with simple and effective techniques that businesses and City operations can use to control the pollution they contribute. Contact the Clean Water Program at (925) 931-5510.

Engineering Division
The Engineering Division provides engineering support to the various City operating departments and implements the City's Capital Improvement Program. General work includes annexation, surveying, special studies, emergency preparedness, mapping, blueprinting, report writing, and responding to citizens and outside agencies. The Private Development Section is responsible for plan review, map checking, and project management of all private development (residential, commercial, and industrial) occurring within the public right of way and easements. Sections of the Engineering Division include the Capital Improvement Program, Public Works Inspection Section, and the Traffic Engineering Section, which plans, designs, and operates transportation facilities and services in the City of Pleasanton. The Engineering Division can be contacted at (925) 931-5650.

Landscape Architecture Division
The Landscape Architecture Division works with the public, other City departments and design consultants to design and prepare construction drawings for the construction of new park projects and renovation of existing parks. This division also administers the urban forestry program, including street tree replacement and protection of Heritage trees. It also reviews private development landscape plans for conformance with City standards. The overall intent of the division is to improve the aesthetic character of the City. Contact the Landscape Architecture Division via the Parks & Community Services department at (925) 931-5340.

Sewer/Storm Drain Division
The Pleasanton Sewer/Storm Drain Division provides round the clock sewer and storm drain maintenance services for the community. The Sewer Division can be contacted at (925)-931-5535 during normal business hours (7:00 AM to 3:30 PM). Emergency service is available 24 hours a day, 365 days of the year by calling the Pleasanton Police Dispatcher at (925)-931-5100.

Streets Division
The Pleasanton Streets Division ensures that the City’s streets, sidewalks, parking lots, traffic control signs and pavement markings are maintained to provide safe and accessible public passage throughout the City. The Street Division consists of four programs: Street Maintenance, Street Cleaning, Traffic Maintenance, and Concrete Maintenance. The large paving crew handles larger repairs of failed street areas. The Street Division can be contacted at (925)-931-5551.

Support Services Division
The Pleasanton Support Services Division provides physical and custodial maintenance of the public building infrastructure and procurement and maintenance of the City’s vehicle and equipment fleet. The three full time Fleet Mechanics are responsible for over 287 pieces of equipment and vehicles, as well as installed generators, compressors, fuel pumps and tanks. Building Maintenance is divided into two organizations with four Maintenance and seven Custodial personnel, and over 307,000 square feet of office space and 86 buildings to maintain. Contact the Support Services Division during normal working hours at (925) 931-5580 or (925) 931-5582. Should an emergency arise after working hours call (925) 437-4017.

Water Division
The Pleasanton Water Division provides a dependable water supply to the residents and businesses of Pleasanton. It strives to maintain a leak-free system that provides continuous service, emergency fire protection and meets the fluctuating demands of the system. The division makes it a high priority to meet all State Health Department standards and to protect Pleasanton’s natural resources and the environment. The Water Division can be contacted at (925)-931-5520 during normal business hours (7:00 AM to 3:30 PM). Emergency service is available 24 hours a day, 365 days of the year by calling the Pleasanton Police Dispatcher at (925)-931-5100.

For more information about services in the City of Pleasanton, visit the City’s website at www.ci.pleasanton.ca.us


Also in this issue ...