Published May 17, 2005
Volume 13, Number 5

Pitney Bowes Opens Sales and Service Office in Hacienda
Facility at 4309 Hacienda Drive Will Serve Global Mailing Systems Customers in East Bay Region

Pitney Bowes
The managers at Hacienda's Pitney Bowes office stand behind their
equipment, literally and figuratively.

By George Walsh
Special to NETWORK

Pitney Bowes, the world’s leading provider of integrated mail and document management systems, services, and solutions, recently opened a 7,000 square foot facility in Hacienda. The new space will act as a sales and service office for the company’s global mailing systems group and will include accommodations for the company to demonstrate its products. Approximately 70 people will be employed at the new site.

“The global mailing systems group’s product line includes mail creation products and anything that handles messaging,” says Ernest “Chuck” Jackson, director of Pitney Bowes’ East Bay Region. “We offer computer systems, logistics products, folding and inserting products, mailing products, and products that address hygiene. We basically address anything that handles paper.” Pitney Bowes’ global mailing systems group has approximately 73 district offices and 25 to 30 sub-offices in the U.S.

Pitney Bowes is a $5 billion company that helps organizations manage their mail and document flow in physical, digital, and other formats. Its solutions range from addressing software and metering systems to print stream management, electronic bill presentment, and presort mail services. The company’s 80-plus years of technological development have produced many innovations in the mailing industry, and it is consistently on the Intellectual Property Owner’s list of top U.S. patent holders. With approximately 35,000 employees worldwide, Pitney Bowes serves more than two million businesses. In this region, Pitney Bowes serves customers ranging from small one-person offices and home business to larger well-known companies like Chevron, Safeway, and Cisco Systems.

Jackson cites Pitney Bowes’ long history of innovation and service as a key reason for the company’s success. “Pitney Bowes is a great company across the board,” he says. “We’ve been around for a long time, we’re stable, and we have corporate locations all across the U.S., so our customers don’t have to work with independent dealerships who offer our products. If you purchase a product from us, it will be the same here as it will be in Lubbock, Texas or New York City and the pricing, service, quality, and products will all be the same. We offer a full cadre of benefits and services for financing our products. We have a full-service team who are electronically monitored and tracked so that we can tell our customers what their service response has been over a given time period. In addition, we spend more on research and development every year than all of our competitors combined.”

Pitney Bowes’ new Pleasanton office will serve customers in Alameda County, Contra Costa County, and every place north of the Golden Gate Bridge up to Crescent City. “We realized that our customer base was moving more toward the 680 corridor and we wanted to be closer to them,” Jackson says. “We looked at a lot of different areas like Walnut Creek and San Ramon but Hacienda was more practical and easier to get to for our customers. Being here will allow us to be much more accessible.”


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