ADP Announces New AI-Powered Human Capital Management Solution

ADP is a leading global technology company that provides human capital management (HCM) solutions for clients that include human resources, talent, time management, benefits and payroll, and more. In January, the company announced its new ADP Assist, a cross-platform solution powered by generative AI (GenAI). ADP Assist enhances HR productivity, aids decision-making with data-driven insights, and streamlines day-to-day tasks for practitioners, managers, employees, and executives with simple, human-like conversations. It harnesses the power of ADP's unparalleled data and expertise along with GenAI to simplify the world of work. ADP Assist builds on ADP's current AI capabilities.

"For seventy-five years, ADP has been at the forefront of payroll and HR innovation,” says Maria Black, President and CEO. “With ADP Assist, we're providing an intelligent platform that simplifies HR tasks, leaving time for people leaders to be more strategic. It's not just another technical solution; it's a comprehensive experience that combines ADP's unmatched HCM dataset and expertise to empower HR professionals, leaders, and employees." ADP Assist seamlessly integrates with ADP products across multiple ADP platforms. It anticipates what users want and proactively delivers actionable insights in plain language. Using an intuitive, conversational interface, ADP Assist provides valuable and contextual insights which touch every aspect of HR – payroll, time, talent, benefits, recruitment, analytics, reporting, and compliance..

Data is at the core of all ADP products and solutions, informing and driving ADP's approach to innovation and AI technology. ADP has the industry's largest and deepest HCM dataset with over one million clients spanning 140 countries and 41 million wage earners globally. ADP's extensive and unique dataset is used to train ADP's AI to anticipate what users want and need. ADP Assist turns unmatched data into highly credible and actionable insights so that clients can make smarter decisions. The company has adopted an extensive set of principles and processes to govern its use of artificial intelligence, machine learning, and other new technologies. ADP approaches these innovations in a way that addresses ethical questions and compliance requirements for its business and the clients it serves around the world, according to company officials. ADP uses rigorous methods to safeguard privacy and keep client data secure by, among other things, using only dedicated ADP instances of large language models and minimizing the personal data used in its models..

In another development last month, ADP was named by Fortune magazine as one of the World's Most Admired Companies in 2024. ADP, a Hacienda tenant since 1997, was also recently named to Fast Company's Best Workplaces for Innovators 2023 list and The Wall Street Journal's Management Top 250. For 18 consecutive years, ADP has been included on Fortune’s distinguished list. Companies listed are chosen based on performance and reputation in key areas, including product and service quality, effectiveness in doing business globally, and innovation..

"With the pace of change only accelerating each year, we're extremely proud our efforts continue to earn such noted recognition," notes Black. For more information about ADP, please visit www.adp.com, www.facebook.com/AutomaticDataProcessing, and www.linkedin.com/company/adp.

For more information about ADP Assist, please visit www.adp.com/what-we-offer/ai-capabilities.aspx.

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